Department for Energy Security and Net Zero written question – answered at on 17 July 2026.
Lee Dillon
Liberal Democrat, Newbury
To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the adequacy of Ofgem's compensation guidelines for consumers experiencing disruption or incurring fees as a result of service errors by energy suppliers.
Martin McCluskey
Parliamentary Under-Secretary of State (Department for Energy Security and Net Zero)
Ofgem’s Guaranteed Standards of Performance (GSOP) framework outlines the minimum levels of performance consumers can expect from suppliers, with automatic compensation provided if these standards are not met. The level of GSOP payments was recently increased in 2025 from £30 to £40 to account for inflation since the £30 payment level was set in 2015.
Ofgem is currently reviewing the GSOP framework to assess their adequacy in line with a wider consultation on consumer outcomes, launched on 23 June.
In addition, on 17 June 2026, the Government published its consultation response outlining measures that will be taken to strengthen the powers of the Energy Ombudsman to ensure consumers receive fairer and faster redress where they have not been able to resolve a dispute with their supplier.
Yes1 person thinks so
No0 people think not
Would you like to ask a question like this yourself? Use our Freedom of Information site.
Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
