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Department for Work and Pensions: Correspondence

Department for Work and Pensions written question – answered at on 27 April 2026.

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Photo of Adam Dance Adam Dance Liberal Democrat, Yeovil

To ask the Secretary of State for Work and Pensions, what steps he is taking to improve his Department's response times to correspondence.

Photo of Andrew Western Andrew Western The Parliamentary Under-Secretary of State for Work and Pensions

The Department is clear that timely responses to correspondence are important. Recent delays have arisen from increased volumes and complexity of cases, including as customers move onto Universal Credit as part of our planned migration from legacy benefits.

We are taking active steps to improve performance, including recruiting and training additional staff to handle correspondence and complaints. These measures are already helping to reduce backlogs and will continue to improve response times as capacity builds.

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  • (Citation: HC Deb, 27 April 2026, cW)

Secretary of State

Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.