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Driver and Vehicle Standards Agency

Department for Transport written question – answered at on 20 April 2026.

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Photo of Richard Holden Richard Holden Shadow Secretary of State for Transport

To ask the Secretary of State for Transport, what manual paper-based processes are in operation at the Driver and Vehicle Standards Agency.

Photo of Simon Lightwood Simon Lightwood Parliamentary Under-Secretary (Department for Transport)

The vast Majority of the Driver and Vehicle Standards Agency’s (DVSA) main processes are digitised. Where any paper-based elements remain, DVSA continues to look to digitise these where possible. In a small number of cases, paper is used as part of processes where legislation requires or where digital is not practical for all users.

Examples of paper-based elements include:

  • Pass certificates for all categories of driving test
  • Applications to provide approved motorcycle training courses
  • Evidence of a potential driving instructor’s (PDI) completed training and supervision, and declaration from sponsor
  • Potential driving instructor (PDI) trainee licence and approved driving instructor (ADI) certificate of registration
  • Out of pocket expense claims for a cancelled theory test or driving test.

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  • (Citation: HC Deb, 20 April 2026, cW)

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