Treasury written question – answered at on 17 April 2026.
Grahame Morris
Labour, Easington
To ask the Chancellor of the exchequer, hat are the staffing projection figures, given in full-time equivalent supply numbers before any rebalance, in HMRC Customer Service Group for the following directorates, (a) Benefits, Family and Customs, including Contingent Labour (CL) (Benefits, Family & Customs), (b) Debt Management, (c) Personal Tax (including Contingent Labour & Managed Service Provider), (d) Operational Excellence, (e) Strategy and Change, (f) Finance, Planning and Performance, (g) Operational Delivery Profession, (h) Customer Experience Directorate and (i) Surge Rapid Response Team used in Customer Services Group.
Grahame Morris
Labour, Easington
To ask the Chancellor of the exchequer, what is the HMRC Personal Tax (PT) Directorate workforce distribution projection, including Managed Service Provider provision for (a) Total Personal Tax Paid Supply, (b) Permanent Supply, (c) Contingent Labour, (d) Surge, (e) Flex Moves, (f) Managed Service Provider, (g) Personal Tax Effective Supply, (h) Recruitment and (i) Speed to Competency for new recruits in each month from April 2026 to March 2027 inclusive.
Grahame Morris
Labour, Easington
To ask the Chancellor of the exchequer, what are the HMRC Customer Service Group outputs – Baseline Plan, as of 12 February 2026, for each month from April 2026 to March 2027 for the Customer Service Group, excluding Debt Management, for (a) FTE Total (Paid Supply, including Contingent Labour & Surge and (b) Managed Service Provider Total.
Grahame Morris
Labour, Easington
To ask the Chancellor of the exchequer, what assessment HMRC has made of the net staffing impact of the Managed Service Provider, taking account of both Managed Service Provider recruitment and HMRC staffing levels.
Dan Tomlinson
The Exchequer Secretary
Improving day-to-day performance and the customer experience is a key priority for HMRC.
HMRC expects to continue to use a range of resourcing models, alongside the use of MSPs, to meet variable customer demand.
HMRC is currently in an initial approximately 18 month ‘proof of value’ phase for its use of MSPs and has no plans to publish full staffing projections for MSPs or customer services staff at this stage. Future workforce decisions will be informed by the outcome of this phase and taken in line with normal business planning and Spending Review processes.
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The chancellor of the exchequer is the government's chief financial minister and as such is responsible for raising government revenue through taxation or borrowing and for controlling overall government spending.
The chancellor's plans for the economy are delivered to the House of Commons every year in the Budget speech.
The chancellor is the most senior figure at the Treasury, even though the prime minister holds an additional title of 'First Lord of the Treasury'. He normally resides at Number 11 Downing Street.
