Department for Work and Pensions written question – answered at on 19 January 2026.
Julia Buckley
Labour, Shrewsbury
To ask the Secretary of State for Work and Pensions, what consideration has been given to allowing appointees to use the Access to Work online portal.
Stephen Timms
The Minister of State, Department for Work and Pensions
The Access to Work online portal has been designed to ensure that customers can manage their own claims securely and efficiently, following identity verification to protect personal information and prevent fraud. At present, the service does not include functionality for appointees to submit claims on behalf of customers. This is because the portal relies on individual identity verification to maintain the security and integrity of the process.
However, we continue to provide a paper-based route for appointees to ensure that support remains available for those who need it.
Yes1 person thinks so
No1 person thinks not
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Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
