Department for Work and Pensions written question – answered at on 5 November 2025.
David Smith
Labour, North Northumberland
To ask the Secretary of State for Work and Pensions, what assessment he has made of the level of readability of the correspondence sent by his Department when setting out how a constituent's New State Retirement Pension has been calculated (a) when considering contracted-out National Insurance contributions and (b) in general.
Stephen Timms
The Minister of State, Department for Work and Pensions
Individuals enrolling in a private pension scheme should receive clear and accessible information from their pension provider or employer about how the scheme may affect their State Pension entitlement. They can forecast their State Pension entitlement using the 'Check Your State Pension' service on GOV.UK, the HMRC app, or by requesting a paper statement with form BR19.
The Department is committed to making communications clear, understandable and accessible for all customers. DWP Customer Communications are tested regularly to ensure they continue to meet customers’ needs. For example, Easy Read products are specifically created to help and support disabled customers. MENCAP test our Easy Read products before publication.
Yes1 person thinks so
No2 people think not
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Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
