Department for Energy Security and Net Zero written question – answered at on 4 November 2025.
Tim Roca
Labour, Macclesfield
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking with utilities companies to protect consumers from utility account identity fraud.
Martin McCluskey
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
The Department for Energy Security and Net Zero is the lead department for the energy sector only.
Regarding energy utility accounts, Ofgem is the energy regulator for Great Britain. Ofgem works to protect energy consumers and ensure they are treated fairly.
Ofgem has a specific counter fraud team who work to detect, prevent, deter, and take firm action where there is evidence of fraud.
Ofgem has also issued guidance to energy suppliers regarding identity checking of new customers. Due diligence on verifying the identity of a customer is important for energy suppliers, especially if they are extending credit on an energy account.
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Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
