Employment: Advisory Services

Department for Work and Pensions written question – answered at on 11 November 2025.

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Photo of Jessica Asato Jessica Asato Labour, Lowestoft

To ask the Secretary of State for Work and Pensions, how many and what proportion of Work Coaches have been trained to understand domestic abuse; and who that training is provided by.

Photo of Stephen Timms Stephen Timms The Minister of State, Department for Work and Pensions

All staff new to DWP complete learning on Domestic Abuse as part of their induction.

Work Coaches then complete role specific learning which includes further learning on domestic abuse which will build their knowledge to develop the relevant skills to help all customers, by tailoring their support to their individual needs. All learning is delivered by DWP staff.

In total 27,714 work coach staff have completed domestic abuse learning over the last five years. Please note that the number of trained staff may include individuals who have since moved roles or left the organisation.

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