Department for Business and Trade written question – answered at on 13 June 2025.
Perran Moon
Labour, Camborne and Redruth
To ask the Secretary of State for Business and Trade, what steps his Department is taking to improve postal services carried out by the Royal Mail in rural areas.
Justin Madders
Minister of State (Department for Business and Trade), Parliamentary Under Secretary of State (Department for Business and Trade)
Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. It is for ofcom, as the independent regulator of postal services, to set and monitor Royal Mail's service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.
The Government's objective in relation to postal services continues to be to secure a sustainable universal service for users throughout the UK, including those in remote and rural areas.
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Secretary of State was originally the title given to the two officials who conducted the Royal Correspondence under Elizabeth I. Now it is the title held by some of the more important Government Ministers, for example the Secretary of State for Foreign Affairs.
Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
Ofcom Web Site http://www.ofcom.org.uk
