Department for Environment, Food and Rural Affairs written question – answered at on 9 June 2025.
Clive Lewis
Labour, Norwich South
To ask the Secretary of State for Environment, Food and Rural Affairs, what his planned timeline is for establishing water consumer panels.
Emma Hardy
The Parliamentary Under-Secretary of State for Environment, Food and Rural Affairs
As announced in July 2024, consumers will gain powers to hold water company bosses to account through powerful new customer panels. The Water (Special Measures) Act now provides Ofwat with the power to make rules on company governance, including rules which achieve having arrangements in place for involving consumers in decisions that are likely to have an impact on consumer matters.
Ofwat will conduct a consultation this summer that will determine the new rule and allow for the establishment of the panels.
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