Department for Energy Security and Net Zero written question – answered at on 3 April 2025.
Alex Sobel
Labour/Co-operative, Leeds Central and Headingley
To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to ensure energy suppliers are resolving noncommunicating smart meters.
Miatta Fahnbulleh
Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)
Over 90% of smart meters are sending automatic readings to energy suppliers. To drive this percentage up further we are working at pace alongside industry partners to share best practice and improve smart meter connectivity across Great Britain.
Ofgem is currently conducting compliance engagement into six energy suppliers in relation to their obligations to keep smart meters operating in smart mode. Ofgem is also currently consulting on new Guaranteed Standards of Performance (GSOPs) that will further strengthen consumer protections in cases where a smart meter is not sending automatic readings.
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