Department for Work and Pensions written question – answered at on 10 March 2025.
Baroness Taylor of Bolton
Chair, Industry and Regulators Committee, Chair, Industry and Regulators Committee
To ask His Majesty's Government what assessment they have made of the efficiency and effectiveness of their Tell Us Once service.
Baroness Sherlock
The Minister of State, Department for Work and Pensions
Since its launch in 2011, the Tell Us Once service has assisted over 5.2 million families. We monitor the number of notifications generated and the time it takes for recipient organisations to open them, ensuring that notifications are received and acted upon promptly.
We work closely with service delivery partners to ensure the service meets citizens' expectations. The most recent monthly internal evaluations of customer feedback show a satisfaction score of 4.6 out of 5 for the online service.
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