Department for Work and Pensions written question – answered at on 16 May 2024.
To ask the Secretary of State for Work and Pensions, whether he has (a) made an assessment of the potential impact of Universal Credit migration on disabled people and (b) put support in place for disabled people affected by that migration.
The DWP continue to learn and iterate our approach as we progress our Move to Universal Credit activity. We remain committed to ensuring that the transition to Universal Credit works as smoothly as possible for all customers, including the most vulnerable in society. Our latest insight publication is available on GOV.UK - Move to Universal Credit – insight on Tax Credit migrations and initial Discovery activity for wider benefit cohorts - GOV.UK (www.gov.uk).
We have developed an enhanced support journey for ESA and Income Support customers and remain confident that this provides effective support for our most vulnerable customers.
All customers can also use the independent Help to Claim service run by Citizens Advice and Citizens Advice Scotland which provides support across England, Scotland, and Wales as well as accessing face to face support at job centres.
Also, we continue to work with a broad range of external stakeholders to gather their insight and experience of working with our mutual customers, to learn and develop our approach for moving legacy benefit customers to Universal Credit.
Yes2 people think so
No1 person thinks not
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