House of Commons: Telephone Systems

House of Commons Commission written question – answered at on 26 April 2024.

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Photo of John Spellar John Spellar Labour, Warley

To ask the hon. Member for Broxbourne, representing the House of Commons Commission, what assessment the Commission has made of the level of performance of the Polycom phone system.

Photo of Charles Walker Charles Walker Chair, Administration Committee, Chair, Administration Committee

The performance of the current telephony system is not good enough and is falling short of reasonable expectation. The Parliamentary Digital Service is working hard with our suppliers and technology partners to bring the level of service up to an acceptable standard. A new solution has been procured and will be implemented later this year. I apologise to the right hon. Member and all colleagues for the inconvenience they are experiencing.

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