Energy: Meters

Department for Energy Security and Net Zero written question – answered at on 22 April 2024.

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Photo of Mark Hendrick Mark Hendrick Labour/Co-operative, Preston

To ask the Secretary of State for Energy Security and Net Zero, what information her Department holds on the number of reports of faulty smart meters in (a) the North West, (b) Lancashire and (c) Preston in the last 12 months; and what steps her Department is taking to ensure energy companies are accountable for the quality of smart meters they install.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

Almost 9 in 10 smart meters are sending automatic readings, but those that don’t will still be accurately measuring consumers’ energy, like a traditional meter.

The Government is working closely with industry to drive down the number of smart meters not sending automatic readings. The numbers are improving but more progress is needed.

Energy suppliers have an obligation to take all reasonable steps to operate smart meters in smart mode and Ofgem are responsible for regulating suppliers against this obligation.

The Government does not hold geographic data on smart meters that aren’t sending automatic readings.

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