Pensions: Consumer Information

Department for Work and Pensions written question – answered at on 15 April 2024.

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Photo of Nick Smith Nick Smith Shadow Deputy Leader of the House of Commons

To ask the Secretary of State for Work and Pensions, if he will make an estimate of the number of users that will have accessed Pensions Dashboards by (a) 30 April 2025 and (b) 31 October 2026.

Photo of Paul Maynard Paul Maynard The Parliamentary Under-Secretary of State for Work and Pensions

Pensions dashboard services will become available for widespread use by the general public at the Dashboards Available Point. A specific date for the Dashboards Available Point cannot yet be determined as the Secretary of State for Work and Pensions must first have regard to a number of relevant matters, including sufficient level of coverage, assurance of the safety, security and reliability of the service and testing of the user experience. Once satisfied that the dashboards ecosystem is ready to support widespread use, following consultation with the Money and Pensions Service, The Pensions Regulator and the Financial Conduct Authority, the Secretary of State will then issue a notice at least six months in advance of the launch of pensions dashboard services for use by the general public.

Under the central scenario (best estimate) in the impact assessment for the Pensions Dashboards (Amendment) Regulations 2023 (which can be found at: https://www.legislation.gov.uk/ukia/2023/89/pdfs/ukia_20230089_en.pdf), we estimate the number of users of pensions dashboard services will increase to around 16 million in the years following the Dashboards Available Point.

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