Armed Forces: Housing

Ministry of Defence written question – answered at on 22 March 2024.

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Photo of Maria Eagle Maria Eagle Shadow Minister (Defence)

To ask the Secretary of State for Defence, how many complaints his Department has received from service personnel and their dependents on service accommodation issues each year since 2019.

Photo of James Cartlidge James Cartlidge The Minister of State, Ministry of Defence

The MOD currently provides circa 47,800 Service Family Accommodation (SFA) properties across 500 locations in the UK.

The table below shows the number of reported complaints relating to both Single Living Accommodation (SLA) and SFA:

Number of Reported Complaints

Year

SLA

SLA - Private Finance Initiative (PFI)

SFA

2024 (up to 29 Feb)

30

4

1,577

2023

115

45

9,222

2022

157 (Data prior to April is not held)

66

10,261 (Data prior to April is not held)

2021

Data not held

36

Data not held

2020

Data not held

68

Data not held

2019

Data not held

76

Data not held

Complaint data relating to the Future Defence Infrastructure Services (FDIS) Built Estate Contracts and Accommodation Contracts is only available from the 1 April 2022 contract start. Data prior to this date is not held.

SFA complaint data includes multiple or repeat complaints for the same SFA property.

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