Department for Transport written question – answered at on 21 February 2024.
Louise Haigh
Shadow Secretary of State for Transport
To ask the Secretary of State for Transport, if he will publish the SQR (a) data and (b) benchmarks used for train operating companies in financial years (i) 2022-23 and (ii) 2023-24.
Louise Haigh
Shadow Secretary of State for Transport
To ask the Secretary of State for Transport, which train operating companies are not meeting contractual benchmarks for service quality.
Louise Haigh
Shadow Secretary of State for Transport
To ask the Secretary of State for Transport, which train operating companies have notified him that they have not met contractually agreed benchmarks for service quality since 18 September 2022.
Huw Merriman
Minister of State (Department for Transport)
Train operators are required to publish their Service Quality Regime (SQR) results on their websites each reporting period, alongside the contractual benchmarks.
The Department regularly discusses and reviews service quality performance with all operators and can take further action where scores are consistently below benchmark. Underperformance also impacts upon the amount of annual performance fee earned by private sector operators.
Yes2 people think so
No2 people think not
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