Teleperformance: Complaints

Home Office written question – answered at on 21 February 2024.

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Photo of Lord Rosser Lord Rosser Labour

To ask His Majesty's Government how many complaints they have received about Teleperformance overseas helplines, and what compensation has been awarded to customers, in each month since 2022.

Photo of Lord Sharpe of Epsom Lord Sharpe of Epsom The Parliamentary Under-Secretary of State for the Home Department

The number of complaints made to the UKVI international helpline, managed by Teleperformance, are found in the table below.

We do not hold the data relating to how much compensation has been issued in relation to contact made to the UKVI Contact Centre, as this is held by Teleperformance.

Teleperformance collect call and email charges on behalf of UKVI. Where any refunds are to be issued in relation to complaints made against the services, it is appropriate for Teleperformance to manage these refund transactions.

Complaints made to the UKVI international helpline (docx, 14.6KB)

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