Access to Work Programme: Telephone Services

Department for Work and Pensions written question – answered at on 23 January 2024.

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Photo of Alex Sobel Alex Sobel Labour/Co-operative, Leeds North West

To ask the Secretary of State for Work and Pensions, how many staff are employed to work on the access to work telephone helpline.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

There are currently 131.76 (full time equivalent) colleagues within the Access to Work Service Centre. These are not Case Managers dealing with applications for Access to Work but a separate team that covers telephony, processing claims for reimbursement of costs and other administrative tasks. The team is multi-functional and will be deployed on different areas dependant on demand and business priorities.

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