Universal Credit

Department for Work and Pensions written question – answered at on 28 November 2023.

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Photo of John Martin McDonnell John Martin McDonnell Labour, Hayes and Harlington

To ask the Secretary of State for Work and Pensions, which categories of claimants had their contact with work coaches reduced in the last 12 months.

Photo of Jo Churchill Jo Churchill The Minister of State, Department for Work and Pensions

A policy change in August 2023 reduced the level of contact Jobcentre work coaches have with Universal Credit (UC) Intensive Work Search (IWS) claimants participating in contracted employment provision, including the Restart Scheme, from fortnightly to monthly. This was to reduce duplication of effort.

The Government announced an investment over 5 years of £3.5bn at Spring Budget to boost workforce participation and £2.5 billion at Autumn Statement as part its Back to Work plan to significantly expand available support and transform the way people interact with the benefits system.

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