Jobcentres: Training

Department for Work and Pensions written question – answered at on 16 November 2023.

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Photo of Alison McGovern Alison McGovern Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, if he will provide new learning and development materials for Jobcentre work coaches to help ensure that claimant commitments for lead carers reflect individual circumstances.

Photo of Jo Churchill Jo Churchill The Minister of State, Department for Work and Pensions

DWP new entrant work coaches complete a comprehensive mandatory learning journey enabling them to treat each customer as an individual regardless of their circumstances.

The learning journey includes specific modules on claimant commitments and carers which provide the work coach with the knowledge and skills to tailor the commitment to individuals based on their needs.

We also provide work coaches with access to point of need learning about supporting lead carers, this can be accessed by both new and existing work coaches as and when they require additional support.

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