Energy: Debts

Department for Energy Security and Net Zero written question – answered at on 14 November 2023.

Alert me about debates like this

Photo of Helen Morgan Helen Morgan Liberal Democrat Spokesperson (Levelling up, Housing and Communities), Liberal Democrat Spokesperson (Local Government)

To ask the Secretary of State for Energy Security and Net Zero, what steps she is taking to reduce the number of people in debt to their energy supplier.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

Ofgem’s licence conditions require energy suppliers to support consumers at risk of or in energy debt.

Citizens Advice and energy companies have jointly launched a campaign called, ‘Speak, Seek and Save’ to support consumers struggling to afford their energy bills. To get assistance, customers should first contact their energy supplier, and the supplier should create suitable payment plans based on the customer’s ability to pay.

Additionally, the government's 'Breathing Space' program offers support to consumers in debt by giving them legal protections from creditors for 60 days. Customers in debt can apply to a debt adviser for a breathing space.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.