Energy: Debts

Department for Energy Security and Net Zero written question – answered at on 14 November 2023.

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Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

The Government recognises the challenges posed by the impact of high energy bills and debt and is already providing extensive financial support to households. The Government provided nearly £40 billion to protect households and businesses from spiralling energy bills over last winter.

Ofgem recently announced new customer service standards to help support those who maybe struggling with their bills this winter, including requirements on suppliers to: contact customers if they miss payments, offer support such as affordable payment plans if they are struggling, prioritise vulnerable customers and offer free contact methods for people struggling to pay their bills.

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