Energy Ombudsman

Department for Energy Security and Net Zero written question – answered at on 13 November 2023.

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Photo of Drew Hendry Drew Hendry Shadow SNP Spokesperson (Economy)

To ask the Secretary of State for Energy Security and Net Zero, what assessment her Department has made of the adequacy of the powers of the Energy Ombudsman to implement its rulings in (a) full and (b) a timely manner.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. As the Competent Authority, it is the responsibility of Ofgem to carry out an assessment of the Energy Ombudsman’s performance. Ofgem does this every two years to ensure the company meets the approval criteria as an ADR body. A copy of the most recent assessment for the period of 2019-2021 is available on Ofgem’s website at: https://www.ofgem.gov.uk/publications/biennial-assessment-ombudsman-services-under-adr-regulations-2019-2021.

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