Jobcentres: Disability

Department for Work and Pensions written question – answered at on 23 October 2023.

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Photo of Vicky Foxcroft Vicky Foxcroft Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, how many jobcentres have specialist assistive technology installed on their customer computer kiosks.

Photo of Vicky Foxcroft Vicky Foxcroft Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, what recent assessment his Department has made of the suitability of hardware and software installed in jobcentres to assist jobseeker with complex disabilities.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

I would refer to the answers previously given at PQ 196829, 186156 and 185499.

As part of its commitment to make services accessible to all customers, the Department provides computers for customer use in Jobcentres which have assistive technology built into them such as screen readers and screen magnification and are managed separately from the wider DWP IT estate. The Department also provides a range of peripheral items in each Jobcentre such as alternative keyboards. Computers for customer use with specialist assistive technology are currently available in 574 Jobcentres.

Customers can also access a wide range of services which can support their needs such as braille and large print documents being made available upon request.

The DWP have also improved access to our Wi-Fi services in all Jobcentres, allowing customers to use their own personal devices if they prefer.

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