Home Office: Correspondence

Home Office written question – answered at on 21 September 2023.

Alert me about debates like this

Photo of Matthew Offord Matthew Offord Conservative, Hendon

To ask the Secretary of State for the Home Department, what the average length of time is that it takes his Department to respond to Members’ correspondence.

Photo of Chris Philp Chris Philp The Minister of State, Home Department

The Home Office do not routinely report against average response times. Data regarding the volume of correspondence responded within the Cabinet Office set 20 day service level agreement, which can be found at:

Customer service operations data: Q2 2023 - GOV.UK (www.gov.uk)

In the last reporting period (April – June 2023) the Home Office responded to 98% of correspondence from Members within 20 days.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.