Jobcentres: Staff

Department for Work and Pensions written question – answered on 19 September 2023.

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Photo of Alison McGovern Alison McGovern Shadow Minister (Work and Pensions)

To ask the Secretary of State for Work and Pensions, what steps she is taking to help work coaches manage the workload from temporary job centres after they have closed.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

The Department is committed to reducing its Jobcentre estate back to pre-pandemic levels. Following any decision to close a temporary Jobcentre, local Jobcentre managers work closely with their teams to ensure that the workload is distributed appropriately, and our Work Coach caseloads continue to remain manageable.

The size of a Work Coach caseload will vary as it is dependent on several factors, including the level of customer support required, the needs of the local labour market and the experience and working pattern of each Work Coach.

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