Student Loans Company: Contracts

Department for Education written question – answered on 15 September 2023.

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Photo of Mary Glindon Mary Glindon Opposition Whip (Commons)

To ask the Secretary of State for Education, whether her Department held discussions with disability groups prior to the award of the assessment contract to Capita by the Student Loans Company.

Photo of Robert Halfon Robert Halfon Minister of State (Education)

Procurement for this contract was managed by the Student Loans Company (SLC). SLC, through its Disabled Students’ Stakeholder Group (DSSG), has important relationships with third sector bodies and advocacy groups in the education and disability sectors. SLC engaged with a number of organisations who support disabled students to gather their feedback and insights in developing quality standards for the new model, prior to the invitation to tender, which was published in July 2022. To support the new service design, SLC also established a DSSG Procurement sub-group consisting of DSSG members and other sector bodies to discuss how the new quality standards could be defined and measured at each stage of the customer journey. SLC also invited written contributions from members.

As this procurement was managed by SLC, the Department did not hold any discussions with disability groups on this matter prior to the contract being awarded.

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