Department for Transport written question – answered at on 4 July 2023.
Baroness Randerson
Liberal Democrat Lords Spokesperson (Transport)
To ask His Majesty's Government when, if at all, they plan to introduce any legislation that will be required to implement their plans announced in response to their Aviation Consumer Policy Reform Consultation; and whether they intend to introduce a single ombudsman for the sector as part of their proposals for alternative dispute resolution.
Baroness Vere of Norbiton
Parliamentary Under-Secretary (Department for Transport)
The legislative reforms outlined in the Government response to the Aviation Consumer Policy Reform Consultation will be taken forward when parliamentary time allows. In the meantime, the Department will work with the industry and associated stakeholders to drive forward improvements for aviation consumers.
In relation to Alternative Dispute Resolution (ADR), this will include exploring ways to improve the ADR process, and keeping under review whether the current ADR model works best for the aviation industry, or whether an alternative, such as a single ombudsman, would be more effective.
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