Jobcentres: Staff

Department for Work and Pensions written question – answered on 7 June 2023.

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Photo of Toby Perkins Toby Perkins Shadow Minister (Education)

To ask the Secretary of State for Work and Pensions, what qualifications are required for the role of work coach within job centres.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

Work Coaches are not required to hold any specific qualifications to undertake their role. They undergo a comprehensive learning journey designed to equip them with the tools, skills and behaviours required to provide a high quality, efficient service to all claimants. Work Coaches receive on-going learning in their roles and access to guidance which is refreshed at regular intervals.

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