Jobcentres: Staff

Department for Work and Pensions written question – answered at on 5 June 2023.

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Photo of Marion Fellows Marion Fellows Scottish National Party, Motherwell and Wishaw

To ask the Secretary of State for Work and Pensions, how many work coaches in job centres have specialist disability training.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

All new DWP Work Coaches undergo comprehensive learning to support customers with additional or complex needs, particularly disabilities and they continue to build on this in the workplace through accessing point of need learning products.

The learning provides the work coach with an understanding of assisted digital, and how they can effectively coach claimants who find using digital services a challenge.

Work coaches are also signposted to tools, guidance support and websites to effectively use resources from both internal and external sites. This ensures that they access the most up to date advice and expertise on a particular health condition.

In addition, within DWP, there are staff who undertake the Disability Employment Advisor (DEA) role. Staff who undertake this role are expected to have completed the Work Coach Learning Journey prior to commencing specific learning for the DEA role.

DEAs support Work Coaches by providing expert knowledge on how to support disabled customers, building the skills and capability of Work Coaches, and influencing employer engagement in local communities. DEA’s can also directly support customers with a health condition or disability where additional support can benefit the customer.

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