Employment: Disability

Department for Work and Pensions written question – answered on 25 May 2023.

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Photo of Rachael Maskell Rachael Maskell Labour/Co-operative, York Central

To ask the Secretary of State for Work and Pensions, what steps his Department plans to take to train Work Coaches to support jobseekers with complex disabilities.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

All new DWP Work Coaches undergo comprehensive learning to support customers with additional or complex needs, particularly disabilities and they continue to build on this in the workplace through accessing point of need learning products.

The learning also provides the work coach with an understanding of assisted digital, and how they can effectively coach claimants who find using digital services a challenge.

Work coaches are also signposted to tools, guidance support and websites to effectively use resources from both internal and external sites. This ensures that they access the most up to date advice and expertise on a particular health condition.

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