Pension Credit: Applications

Department for Work and Pensions written question – answered at on 30 May 2023.

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Photo of Harriet Harman Harriet Harman Chair, Committee of Privileges, Chair, Committee of Privileges

To ask the Secretary of State for Work and Pensions, how many pensioners have been waiting more than three months for an outcome of their pension credit application.

Photo of Laura Trott Laura Trott The Parliamentary Under-Secretary of State for Work and Pensions

As of 23 May 2023, the number of customers waiting more than 61 days for the outcome of their Pension Credit application was 7,213. This is due to the complexities of each case which can range from awaiting National Insurance Number allocation, requesting information from third parties such as Local Authorities, Solicitors and where we are awaiting documents from the customer which are needed to finalise their claim.

The Management Information used has been taken from the same operational source data systems as our published administrative data. However, as this Management Information is not a recognised National or Official Statistic, it has not been subjected to the same level of Quality Assurance. As a result, these figures should be treat with caution.

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