Energy: Telephone Services

Department for Energy Security and Net Zero written question – answered on 16 May 2023.

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Photo of Beth Winter Beth Winter Labour, Cynon Valley

To ask the Secretary of State for Energy Security and Net Zero, pursuant to the Answer of 3 May 2023 to Question 182452, on Energy: Telephone Services, whether she expects Ofgem to publish evidence of compliance on areas needing improvement.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

The Government want domestic consumers to be able to access their energy supplier’s telephone services easily and without incurring high charges. OFGEM has undertaken a compliance exercise with suppliers and the Government would expect OFGEM to publish the results of this exercise in due course.

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