Energy: Telephone Services

Department for Energy Security and Net Zero written question – answered on 16 May 2023.

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Photo of Beth Winter Beth Winter Labour, Cynon Valley

To ask the Secretary of State for Energy Security and Net Zero, pursuant to the Answer of 3 May to Question 182453, on Energy: Telephone Services, if she will make an assessment of the potential merits of establishing a minimum standard performance requirement for the administration of the Priority Service Register by each individual company.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

Ofgem, the independently energy regulator, requires energy companies to set up and maintain best practices in supporting vulnerable people on the Priority Service Register and ensure they receive consistent and high-quality priority services in a timely manner. Ofgem constantly assesses the experience of consumers in vulnerable situations and take action to address the issues they face as energy users.

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