To ask the Secretary of State for Health and Social Care, how may full-time equivalent call handlers his Department has employed to work on NHS-run dedicated 24/7 helplines for patients experiencing a mental health crisis in the last 12 months.

To ask the Secretary of State for Health and Social Care, if he will make an estimate of the number of calls to 24/7 helplines run by the NHS for patients experiencing a mental health crisis that were (a) made and (b) answered in each of the past 12 months.

To ask the Secretary of State for Health and Social Care, if he will make an assessment of the (a) average and (b) longest response time for calls to 24/7 helplines run by the NHS for patients experiencing a mental health crisis in the past 12 months.

The commissioning and staffing of the 24/7 all-age urgent mental health helplines in England is a matter for individual mental health providers and National Health Service workforce information is not collected centrally at the level of detail requested.

NHS England estimates that these helplines are managing around 200,000 to 220,000 calls each month. Information on the number of calls made and answered and the length of time taken to answer calls is not currently available although the intention is to have a national reporting package in place that can provide this information by 1 April 2024, once all systems have integrated their 24/7 helplines with NHS 111.