To ask the Secretary of State for Work and Pensions, how many calls to the (a) Universal Credit helpline and (b) Disability Service Centre for queries on (i) Personal Independence Payments, (ii) the Disability Living Allowance and (iii) the Attendance Allowance lasted (A) up to 60 minutes, (B) between 60-120 minutes and (C) more than 120 minutes, in the latest period for which data is available.

Please find data below which shows how many calls were made to the (a) Universal Credit helpline and (b) Disability Service Centre for queries on (i) Personal Independence Payments, (ii) the Disability Living Allowance and (iii) the Attendance Allowance:

We are unable to report number of calls by duration time bands as requested (up to 60 minutes, between 60-120 minutes and more than 120 minutes).

Please note this information is derived from the department’s management information designed solely for the purpose of helping the department to manage its business. As such, it has not been subjected to the rigorous quality assurance checks applied to our published official statistics. As DWP holds the information internally, we have released it. However, it is possible information held by DWP may change due to operational reasons and we recommend that caution be applied when using it.