Department for Work and Pensions written question – answered on 15 May 2023.
Beth Winter
Labour, Cynon Valley
To ask the Secretary of State for Work and Pensions, pursuant to Answer of 26 April 2023 to Question 182089 on Social Security Benefits: Disability, whether his Department has a current target call wait time for members of the public contacting the Universal Credit helpline.
Guy Opperman
The Minister of State, Department for Work and Pensions
There are no current wait time targets for calls to the Universal Credit helpline. Where DWP’s telephony is delivered by an outsourced provider we use the Key Performance Indicator (KPI) of percentage of calls answered, and our outsourced suppliers publish this information quarterly at GOV.UK.
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