Universal Credit: Telephone Services

Department for Work and Pensions written question – answered on 15 May 2023.

Alert me about debates like this

Photo of Beth Winter Beth Winter Labour, Cynon Valley

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 26 April 2023 to Question 182089 on Social Security Benefits: Disability, whether his Department is taking steps to reduce the average waiting time for calls to the Universal Credit helpline.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

DWP plans resourcing according to forecasted telephony demand in an effort to keep wait times down. Wait time performance and forecasted demand is frequently reviewed, and DWP is continually working to improve the service that it delivers.

Does this answer the above question?

Yes0 people think so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.