Revenue and Customs: Telephone Services

Treasury written question – answered on 9th May 2023.

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Photo of Hilary Benn Hilary Benn Labour, Leeds Central

To ask the Chancellor of the Exchequer, what the average waiting time was for answering phone calls by HMRC as of 27 April 2023; and what that average was in each of the last five years.

Photo of Victoria Atkins Victoria Atkins The Financial Secretary to the Treasury

I refer the Rt Honourable Member to the replies given to the Honourable Member for Enfield North on 24 April 2023, UIN 180553 and UIN 180557.

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