Jobcentres: Staff

Department for Work and Pensions written question – answered on 30 March 2023.

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Photo of Stephen Timms Stephen Timms Chair, Work and Pensions Committee, Chair, Work and Pensions Committee

To ask the Secretary of State for Work and Pensions, how job centre work coaches are trained to understand the circumstances of working parents and disabled people when setting in-work progression requirements; and if he will make a statement.

Photo of Guy Opperman Guy Opperman The Minister of State, Department for Work and Pensions

All new entrant work coaches undergo a work coach learning journey which includes learning products on health and supporting claimants with disabilities which equips work coaches with tools, knowledge, skills, and behaviours to enable them to support individuals moving closer to the working environment. This includes childcare modules to support working lone parents.

From October 2022 in work progression (IWP) work coaches have received tailored learning to support people with individual circumstances, including lone parents in-work and disabled people.

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