Warm Home Discount Scheme

Department for Energy Security and Net Zero written question – answered on 27 March 2023.

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Photo of Hywel Williams Hywel Williams Shadow PC Spokesperson (International Development), Shadow PC Spokesperson (Work and Pensions), Shadow PC Spokesperson (Defence), Shadow PC Spokesperson (Cabinet Office), Shadow PC Spokesperson (International Trade), Shadow PC Spokesperson (Foreign Affairs), Shadow PC Chief Whip

To ask the Secretary of State for Energy Security and Net Zero, what assessment has he made of the (a) timeliness and (b) accuracy of the communications that people received informing them of their eligibility for the Warm Homes Discount following the decision to include high energy costs in the payment eligibility criteria.

Photo of Amanda Solloway Amanda Solloway Government Whip, Lord Commissioner of HM Treasury, Parliamentary Under Secretary of State (Department for Energy Security and Net Zero)

Between 7 November 2022 and 16 January 2023, around 3.8 million letters were sent to customers in England and Wales who were potentially eligible for the Warm Home Discount rebate. Over 96% of those letters were mailed by 9 December 2022, and the remainder by 16 January 2023.

These letters explained the scheme and what actions, if any, customers needed to take. There were 6 letter types for different customer circumstances.

The evaluation of the reformed Warm Home Discount scheme is expected to commence in Summer, with a view to monitoring the results and informing the future of the scheme.

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