To ask the Secretary of State for Energy Security and Net Zero, what assessment has he made of the (a) timeliness and (b) accuracy of the communications that people received informing them of their eligibility for the Warm Homes Discount following the decision to include high energy costs in the payment eligibility criteria.
Between 7 November 2022 and 16 January 2023, around 3.8 million letters were sent to customers in England and Wales who were potentially eligible for the Warm Home Discount rebate. Over 96% of those letters were mailed by 9 December 2022, and the remainder by 16 January 2023.
These letters explained the scheme and what actions, if any, customers needed to take. There were 6 letter types for different customer circumstances.
The evaluation of the reformed Warm Home Discount scheme is expected to commence in Summer, with a view to monitoring the results and informing the future of the scheme.