HM Revenue and Customs is committed to, wherever possible, identifying taxpayers who need extra help and giving them the support they need.
HMRC can agree an affordable and sustainable instalment plan based on taxpayers’ specific circumstances and for as long as they need. These Time to Pay arrangements are flexible and can be amended if the customer’s circumstances change.
HMRC can also refer taxpayers for free debt advice that is independent from HMRC.
Taxpayers are supported by HMRC’s trained advisers, including dedicated Extra Support Teams. Where appropriate, HMRC will signpost taxpayers to voluntary and community organisations. HMRC remains committed to strengthening the customer support it provides. For example, HMRC's Extra Support Teams and Samaritans are working together to deliver an 18-month project. This includes providing additional guidance to identify taxpayers who might be in vulnerable circumstances, and signposting them, where needed, to a dedicated Samaritans helpline for specialist emotional help they may need.