Department for Work and Pensions written question – answered on 28th March 2023.
To ask the Secretary of State for Work and Pensions, what discussions were held with the (a) Canadian Government and (b) Canadian High Commission in the UK on UK pensioners in Canada who had their pensions stopped in 2022 because of problems with life certificate forms.
The Department for Work and Pensions confirmed in writing to the Canadian High Commission in London on 24 August 2022 that measures had been implemented to enable the clearing of life certificates by telephone and that pensioners who had been impacted were encouraged to contact the International Pension Centre. It was confirmed that suspended payments would be backdated and that the Department had extended the period in which Canadian customers could return life certificates because of issues with the Canadian Postal System.
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