Travel: Trading Standards

Department for Business and Trade written question – answered on 28 March 2023.

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Photo of Siobhain McDonagh Siobhain McDonagh Labour, Mitcham and Morden

To ask the Secretary of State for Business and Trade, what steps she is taking to ensure that trading standards are being upheld (a) in the travel industry and (b) with regard to travel agents who sell flights to customers.

Photo of Kevin Hollinrake Kevin Hollinrake Parliamentary Under Secretary of State (Department for Business and Trade)

There is a robust legal framework in place to protect consumers and uphold trading standards. The Package Travel and Linked Travel Arrangements Regulations 2018 provide additional bespoke protections for package holiday bookings. Traders, including travel agents, must comply with consumer protection law, which is enforced by Local Authority trading standards teams and the Competition and Markets Authority

The Department engages regularly with Trading Standards and the Competition and Markets Authority to discuss consumer and trading issues. The framework is kept under review to ensure it continues to provide effective consumer protection.

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