Gambling: Internet

Department for Digital, Culture, Media and Sport written question – answered at on 21 February 2023.

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Photo of Gavin Williamson Gavin Williamson Conservative, South Staffordshire

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to help protect people who exclude themselves from gambling platforms.

Photo of Gavin Williamson Gavin Williamson Conservative, South Staffordshire

To ask the Secretary of State for Digital, Culture, Media and Sport, what steps her Department is taking to prevent gambling companies contacting individuals who have excluded themselves from gambling platforms by (a) postal marketing and (b) other means.

Photo of Stuart Andrew Stuart Andrew Assistant Whip, Parliamentary Under Secretary of State (Department for Culture, Media and Sport), Parliamentary Under Secretary of State (Department for Business and Trade) (Minister for Equalities)

As a condition of their Gambling Commission licences, all operators must offer self-exclusion procedures for customers, with multi-operator self-exclusion schemes in place for both online gambling (where all operators must be integrated with the GAMSTOP scheme) and land-based sectors.

As part of the self-exclusion process, licensees must take all reasonable steps to prevent marketing materials being sent to any self-excluded individual, including removing their details from any marketing database within two days of receiving notice of self-exclusion. If a customer has registered with GAMSTOP, all operators are expected to remove them from marketing lists. Operators who fail to comply with self-exclusion requirements are subject to enforcement action from the Gambling Commission.

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