Treasury written question – answered on 1st February 2023.
To ask the Chancellor of the Exchequer, how many staff of HM Revenue and Customs work in customer service.
To ask the Chancellor of the Exchequer, whether his Department plans to increase the number of HMRC staff working in customer service.
To ask the Chancellor of the Exchequer, if he will publish the metrics HMRC uses to monitor its customer service performance.
Our customer service performance is published on a monthly and quarterly basis on GOV.UK here https://www.gov.uk/government/collections/hmrc-monthly-performance-reports)
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