Treasury written question – answered on 1 February 2023.
Beth Winter
Labour, Cynon Valley
To ask the Chancellor of the Exchequer, how many staff of HM Revenue and Customs work in customer service.
Beth Winter
Labour, Cynon Valley
To ask the Chancellor of the Exchequer, whether his Department plans to increase the number of HMRC staff working in customer service.
Beth Winter
Labour, Cynon Valley
To ask the Chancellor of the Exchequer, if he will publish the metrics HMRC uses to monitor its customer service performance.
Victoria Atkins
The Financial Secretary to the Treasury
Our customer service performance is published on a monthly and quarterly basis on GOV.UK here https://www.gov.uk/government/collections/hmrc-monthly-performance-reports)
https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
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