Ministry of Defence written question – answered on 20th January 2023.
To ask the Secretary of State for Defence, pursuant to the Answer of 12 January to Question 118858 on Armed Forces: Housing, how Pinnacle Group categorise call data cases of burst (a) pipes and (b) tanks.
Pinnacle use a diagnostic system to identify what trade each job requires, for example, a plumber or electrician, and the priority category of the job (emergency, urgent or routine).
Call data held by Pinnacle is not categorised specifically by either burst pipes or burst tanks. Such calls would usually be categorised as plumbing tasks based on the trade required to attend. The priority category would be determined by the impact of the problem, including the scale and nature of likely damage, whether or not the problem can be isolated by the family, and the degree of hardship or inconvenience the family would suffer until the fault could be repaired.
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